Services and Technical support.

Erone is able to offer to his customers a pre-after sale service, suitable to any customer need.

Our domestic and international experience has allowed us to become skilled on many fields as access control systems, videosurveillance, electric and electronic locks.

Every need of our customer is properly studied according to the system safety in order to propose the best solution.

Thanks to the long experience of our technical staff we are ready to analyze queries and give solutions, using the products of our catalogue.

Our service assure the best suitable answer in short times: this has been our policy along the years : quaility products, rielability, competitive prices with a fast technical service.

For any request to the Research & Development Department go to the section CONTACTS of this site.

Thanks to our know-how and to the precious cooperation with our providers we can offer several services to our customer as:

Customized Products

Product design and/or wireless solutions

Quick repair for faulty material

 

Customized products :

Customized manuals :

You can provide to your customer the product manuals with your name and address.

Serigraphy:

It's a system to enphasize your name, your brand. We can apply a serigraphy on the plastic encloser of the transmitter or of the photocells. (min. q.ty 500 pcs.).

Enclosure finishing (colours, combinations, materials)

You can choose a personal finishing for the enclosures for a standard product. You can decide the final look , we will make the production ( min. q.ty 3000 pcs. )

Security code personalized for transmitters and receivers

A personalized security code make your transmitters compatible only with your receivers and make your product exclusive. Erone can provide a series of transmitters with your own security code ( min. q.ty 10.000 pcs/year for 3 years ) .

Special enclosure and electronics

Erone is able to provide special transmitters starting from existing products or completely new. ( min. q.ty 30.000 pcs/year for 5 years + moulds and certification duties costs).

Component and/or wireless system design

Referring to detailed specifications we can design special components to make your systems equipped with tx/rx personalized links. In this way you can avoid wirings, promote the plug & play and easily realize data collection. The following frequencies are available: 295MHz, 315MHz, 318MHz, 418MHz,433MHz, 868MHz, in AM or FM modulation, with fixed or rolling security code systems.

Quick repair for faulty products

If there are faulty products, you are kindly requested to send the material to Elpro Innotek Spa, enclosing the form RMA properly filled and signed ( see below ) without which the goods will not be accepted. Please read carefully the form before to fill-in. Download the module and send one copy by e-mail to sales@erone.com and include one more copy on the shipment with the material.